Shipping Policy

1. Delivery Areas

We currently deliver to serviceable pin codes across India. During checkout, your delivery address pincode is validated to confirm serviceability.

1.1 Serviceable Areas

All major metro cities (Delhi NCR, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune)
Tier 2 and Tier 3 cities with courier partner coverage
Most areas with valid 6-digit Indian pin codes

1.2 Non-Serviceable Areas

Some remote areas, restricted zones, and certain northeastern regions may not be serviceable. If your pincode is not serviceable, you will be notified during checkout.

Note: We currently ship only within India. International shipping is not available at this time.

2. Shipping Timelines

Delivery Type	Timeline	Availability
Standard Delivery	5-7 Business Days	All India
Express Delivery	2-3 Business Days	Metro Cities
Remote Areas	7-10 Business Days	Select Locations

Business Days: Monday to Saturday (excluding Sundays and public holidays)

Processing Time: Orders are processed within 1-2 business days. Delivery timelines start after order dispatch.

3. Shipping Charges

Order Value	Standard Shipping	Express Shipping
Below ₹299	₹49	₹99
₹299 - ₹498	₹29	₹79
₹499 and above	FREE	₹49

💡 Tip: Add items worth ₹499 or more to your cart to enjoy FREE standard shipping!

Note: Shipping charges are calculated based on the order subtotal before applying any discounts or coupons. Final shipping charges will be displayed during checkout before payment.

4. Order Processing

📝

Order Placed

Confirmation email sent

✅

Processing

Order verified & packed

🚚

Shipped

Tracking number sent

📦

Delivered

Package at your door

4.1 Order Confirmation

Once you place an order, you'll receive an order confirmation email with your order number and details. This confirms that we have received your order.

4.2 Order Dispatch

After order processing (1-2 business days), your order will be dispatched. You'll receive a shipping confirmation email with tracking details.

4.3 Order Tracking

Track your order anytime using:

The tracking link sent via email/SMS
Our Order Tracking page with your order number and phone number
The courier partner's website using the AWB/tracking number

5. Delivery Process

5.1 Delivery Attempts

Our courier partners will make up to 3 delivery attempts. If delivery fails after 3 attempts, the package will be returned to us.

5.2 At the Time of Delivery

Please ensure someone is available to receive the package
Keep a valid ID proof handy (may be required for verification)
For COD orders, please keep exact change ready
Check the package for external damage before accepting

5.3 Package Inspection

We recommend inspecting your package at the time of delivery:

Check for any visible damage to the outer packaging
If the package appears damaged, you may refuse delivery
Open and verify contents in front of the delivery person if possible
Report any issues within 24 hours of delivery

Important: If you notice any damage or discrepancy, please take photos and contact us immediately at info@grubzomart.com

6. Delayed or Failed Deliveries

6.1 Reasons for Delay

Deliveries may be delayed due to:

Incorrect or incomplete address information
Recipient unavailable at delivery address
Natural calamities, strikes, or other force majeure events
High order volumes during sale periods
Remote location logistics challenges

6.2 Undelivered Orders

If delivery fails after multiple attempts:

The package will be returned to our warehouse
For prepaid orders, refund will be processed within 7-10 business days
For COD orders, you may choose to reorder

7. Contact Us

For shipping-related queries:

Email: info@grubzomart.com

Phone: +91 7340372566

Hours: Monday to Saturday, 10 AM - 7 PM IST